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Terms & Conditions
Terms & Conditions:-

Welcome to the Cats Whiskers’ website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Before placing an order, if you have any queries relating to these terms and conditions, please email us at info@catswhiskers.com.my.

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Purchase of Products

When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.

Change in Your Order Status

Occasionally, high demand causes us to run out of certain items. If we don't have an item that you have ordered in stock, we'll notify you by email immediately.

Sometimes, an item is out of stock and not expected to come back in stock, so we must cancel the item. In this case, if you paid with a credit card, we will not charge you for the item or any taxes, shipping or handling charges.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

■  The product ordered being unavailable from stock
■  Our inability to obtain authorization of payment
■  The identification of an error within the product information, including price or promotion

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

Orders Cancellation

We regret that orders cannot be cancelled or altered once it has been processed and delivered. 

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.


We accept the following forms of payment:

■  Visa
■  MasterCard

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Further information for overseas customers

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside Malaysia will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.

Cats Whiskers is working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.

Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.

If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer on the Internet.

Online Protection Benefits

■  Shop online with added security and peace of mind.
■  Your personal password is linked to your card only, and not to your computer.
■  This security scheme will help to prevent unauthorised purchases.


We regret that Returns, Exchanges and Refunds cannot be accommodated.
However, we will only accept returns from customers for incorrect item(s) delivered within 7 days of receipt of the shipment.
We regret that we cannot be responsible for loss or items damaged on the way back for an exchange.  Please pack your returned items properly to ensure that items do not get damaged in transit and register/insure them if sending by normal post.
You can only send your return item(s) to:


Main Office 
J27-1, 1st Floor, Jaya One,
No. 72A, Jalan Universiti,
46200 Petaling Jaya.
Tel / Fax: +603-79601520
Email: info@catswhiskers.com.my or cats_w@streamyx.com


Privacy Policy

Cats Whiskers may disclose to third parties certain aggregate information contained in your registration applications, but Cats Whiskers will not disclose to any individual your name, address,    e-mail address, or telephone number without your prior consent except to the extent necessary or appropriate to comply with applicable laws or in legal proceedings.

All information gathered shall and will be used to help us develop and improve the site further.

We may from time to time periodically send promotional emails about new products, special offers and promotions from CATS WHISKERS with the email address you have provided us. If you do not wish to be contacted for these purposes, you may inform us by sending us an email to unsubscribe.  

Colours and Prints

Since many computer monitors vary, actual colours of the items offered for sale may be a little different from what you see on these pages. We have made every effort to display as accurately as possible the colors of our products that appear at the Sites. We apologise for any inconvenience caused.

Errors, Inaccuracies, and Omissions

Occasionally there may be information on our Sites that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, sizing, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Sites is inaccurate at any time without prior notice (including after you have submitted your order).

Site Contents

Unless otherwise noted, the Sites, and all materials on the Sites, including all text, images, photographs, illustrations, designs, icons, video clips (if any) and other materials, and the copyrights, trademarks, and/or other intellectual property in such materials are the property of CATS WHISKERS.

The Sites and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Sites for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Sites.

Links to Other Web Sites and Services

The Sites may contain links to other Web sites that are not within the control of CATS WHISKERS.

CATS WHISKERS has no responsibility for the linked Web sites nor does linking constitute an endorsement of any linked Web site. Links are provided solely for the convenience and information of the Sites' users. We have no control over the nature, content and availability of those sites.

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